Shipping policy

SHIPPING DESTINATIONS AND COSTS

We currently ship to the following countries:

- European Union + Switzerland

- USA and Canada

- Japan, Hong Kong, Taiwan, South Korea, Macao

- Australia

All orders in France are shipped with Collissimo. All international orders are shipped with DHL Express.

The shipping fees are flat per zone:

- France: 10 EUR

- European Union and Switzerland: 20 EUR

- USA and Canada: 30 EUR

- Japan, Hong Kong, Taiwan, South Korea, Macao, Australia: 40 EUR

 

PAYMENTS

We accept payment by credit cards and PayPal. All payments are made in euros and secured.

TAXES AND CUSTOMS OUTSIDE THE EU

In the European Union, all prices on the Franck Passerat e-shop are given in Euros and are shown inclusive of French sales tax (VAT) at the current rate which is 20%.

Outside the European Union, all prices are shown without the VAT.

Please note that all products are shipped DDP (delivery duty paid) to all countries outside the EU.

REPACK - REUSABLE PACKAGING

In line with our commitment to sustainability, most orders from Franck Passerat are delivered in RePack, a returnable and reusable packaging solution that lets us use the delivery bags multiple times. We encourage you to return your yellow RePack bag to us by simply folding it and putting it in the mailbox, free of charge. The return address is already on the bag and the shipping cost is covered.

If you wish to return the products, please also do so in the RePack bag they were delivered in and use the sticker included with your order to close it.